Our Services
Soniclean Services
Our experienced and dedicated team of service professionals are trained to undertake all service work on Soniclean ultrasonic cleaning products. We can offer a full range of service packages from comprehensive service contracts, to periodic validation, calibration through to one-off maintenance, and repairs.
Please contact Soniclean for a free quotation for any of the customer services detailed below.
Product Validation, Calibration, Electrical Testing
Soniclean offers validation, calibration and electrical safety testing ("Test and tag") services for all Soniclean products. We recommend re-validation and calibration of Soniclean equipment is performed on an annual basis to ensure your machine continues to meet our original specifications. Our validation and calibration services meet AS/NZS 4187:2014, which states in clause 7.1.2 that "Validation of the cleaning, disinfecting, packaging and sterilizing processes shall be documented in a validation report".
Should you or your organisation require periodic validation, calibration or electrical testing services, you can book a service by completing the Service Booking Form and returning it with the unit.
Servicing and Maintenance
Soniclean offers 12 month service contracts for planned preventative maintenance to ensure the equipment is performing at its peak. Our Preventative Maintenance Contracts (PMC) comply with AS/NZS 4187:2014, which states in clause 10.3.1 that "Preventative maintenance of all equipment shall be planned and undertaken in accordance with documented procedures by the equipment manufacturer. This shall be carried out by the manufacturer or a competent person." Soniclean has not authorised any other third-party or service provider to undertake validation, calibration and maintenance of Soniclean products and cannot be held liable for any malfunction or adverse cleaning results caused by a validation and performance qualification (PQ) undertaken by a third-party.
Soniclean currently offers the following preventative maintenance and service options:
Please refer to the PMC and Servicing Inclusions summary for further information.
Repair
Should your equipment require any repairs, Soniclean will provide a free quotation for the repair; please contact Soniclean with your model number, serial number and any information you can provide about the problem. If Soniclean requests that the unit be returned for repair or you wish for your machine to be evaluated, the Service Booking Form will need to be completed and shipped with the unit.
Soniclean offers a quick response for the quotation for your approval and the repair turn around time. The repairs are fully guaranteed for 3 months.
Contract Cleaning
Soniclean offers contract cleaning services for your parts or components that you require to be cleaned. Ultrasonic cleaning is very effective and gets into those crevices not accessible by hand cleaning. You will be pleasantly surprised how cost effective this cleaning service is.
In order for us to provide an efficient process for your sales enquiry, please fill out our Cleaning Details Form and send it to us via: fax, email or post.
